Refund policy

The short version

• A job that fails costs nothing. Its credits come back to your balance automatically.
• Credits you haven't used can be refunded within 14 days of buying them, to the card you paid with.
• Credits spent on a finished job aren't refunded, unless the result was broken by a technical fault.
• Credits never expire, so there's no rush to use them.

1. Failed jobs: automatic

If a swap, picture, video or Cinema shot fails for a technical reason (the AI model errors, returns nothing, or takes more than an hour), its credits go back to your balance by themselves. You don't need to ask. You can see it in your credit history.

2. Unused credits: money back within 14 days

• Within 14 days of buying a pack, you can ask for a refund for the credits from that pack you haven't used. If you've used none, you get the full price back. If you've used some, you get back the share you haven't used.
• To work out what's unused, we count your free credits as spent first, so they never reduce your refund. In practice: the pack's credits that are still in your balance are refunded.
• Free credits (the sign-up credits, the first-pack bonus and invite rewards) have no cash value and aren't refunded. If you refund a pack that came with a bonus, the bonus is removed too.
• After 14 days, purchases can't be refunded in money, but your credits stay in your account and keep working.

3. Finished jobs: only if something broke

AI results vary, so we show the cost, a summary of what will happen and tips before every job, and you decide before you spend. Credits for a job that finished aren't refunded because you don't like the result.

If a finished result is clearly broken by a technical fault (for example a blank or corrupted file, a video that won't play, or the wrong output entirely), email us within 7 days with a link to it and we'll return the credits.

4. How to ask

1. Email tobenna.ozim@outlook.com from the address you sign in with, with "Refund request" in the subject.
2. Say which purchase (the date and amount, or the Whop receipt) or which job it's about.
3. We reply within 2 working days.

Money refunds go back to the card or account you paid with, through our payment partner Whop. Most banks show them within 5 to 10 working days. The refunded credits leave your balance at the same time.

5. Please ask us before your bank

If something is wrong, email us first: it's faster for you. If you open a chargeback or dispute with your bank instead, the credits from that payment are removed while it's open, and repeated chargebacks may lead to the account being closed. If the dispute ends in our favour, the credits are returned.

6. Your legal rights

Credits are supplied straight away, and by using them you ask us to start providing the service immediately. Nothing in this policy takes away any rights you have under the consumer law where you live that can't be excluded. This policy is part of our terms of use.